It sounds overly dramatic, no? Here at the front desk we have a pretty tight group and preggers coworker for....forever...has been in charge of doing our schedules. That being said, she IS quite pregnant and will be leaving in a couple weeks and somehow the task of working out who's working when kinda fell on my shoulders. Well, truth be told, Coworker This started piecing ideas together because we need to have our crap together lest Le Boss takes over the job and makes us ALL miserable...right till she drops it like a rock and leaves us to deal with it.
In the end, I decided to treat the night audit as their own lil entity. In away, the main and relief can get with me on if there needs to be any changes to their set schedule and it should all be good. That just left Coworker This and Coworker That and yours truly to piece together. Beyond a couple needs in regards to shifts, there were only a couple points of contention, one being that there was the potential that one person would always be shorted a shift and that nobody likes working Saturday 3-11. In the end, the tentative work around is that the two day shifts of Saturday will be rotated around so that ever third weekend, the person with the shorted week is different.
It seemed to go over well with Coworker That - so hey, this was a win!
Let me bask in this moment before it all goes to hell in a hand basket...
Monday, January 5, 2015
Saturday, January 3, 2015
The Land of Good Intentions
Don't even get me started about new years...I don't know what happened but it just didn't feel special or significant this year. Anybody who knows me, knows that I tend to start on about how I don't do resolutions and all that crap. Maybe I should have just to liven things up a bit. *laughs* Ok, maybe not.
You know, what I did do was cook. The original plan had been for a bunch of nibblies for what I had expected to be a movie fest but with the weather being just icky, I really didn't feel like making the extra trip out just to get the mats that I had in mind. Luckily it was perfect for making a big pan of baked ziti! The Diva was also quick to remind me that I promised a new years cheesecake. Why? Because the Christmas one was a bit of a wash. I had no graham crackers and tried to improvise with a cereal crumb crust which was....jagged. Pretty tasty, but a hazard for tender palates. The girls pounced on the cheesecake way too soon out of the oven and declared it something along the lines of like eating rice pudding...without the rice. This was a very good thing! It was pretty damn good cold too so huzzah! My cheesecake skills never let me down.
Looking back in the year of my bloggery, it's been disheartening to see how little I do it. Good intentions is what came to mind when it came time to considering this post. I hate when I'm the one who had them and don't lead them on to fruition. I didn't want think in terms of resolutions but what resolutions should be - habits formed. I always vow to do more writing. I should maybe consider myself a writer but I don't. Is it something I need to work on? Is it a mind state I don't feel or even feel I deserve. I don't know, to be honest. That being said, I'm going to try writing - be it here, in journal or thoughts in an email every day.
It's funny, saying that, when I know I pretty much didn't do it yesterday. Already I've missed and failed. No! No I haven't! I've picked up the next day and embraced the challenge because I'm here now. Trust me, there have been too many times when I've become discouraged too easily and given up. Now that, my friends, is a habit worth breaking.
Where am I going to go from here? It's hard to say - there's definitely this fear that my scattered mind also has the dark cloud of worry that things I want to share are really just too stupid to share. Like the very childlike ornaments I made for Christmas. Do I dare share them, are other things I've made too...basic for public viewing. I think I must have a really shabby chic decorator's eye. No, make that no eye - I'd like to change that. I'd like to embrace holidays I enjoy and show it in the house. I want to come up with ideas to better organize my house, make it a place I'm comfortable with people entering.
In the end, it all comes round to wanting something....what is that something...maybe it's order in the chaos of my mind.
You know, what I did do was cook. The original plan had been for a bunch of nibblies for what I had expected to be a movie fest but with the weather being just icky, I really didn't feel like making the extra trip out just to get the mats that I had in mind. Luckily it was perfect for making a big pan of baked ziti! The Diva was also quick to remind me that I promised a new years cheesecake. Why? Because the Christmas one was a bit of a wash. I had no graham crackers and tried to improvise with a cereal crumb crust which was....jagged. Pretty tasty, but a hazard for tender palates. The girls pounced on the cheesecake way too soon out of the oven and declared it something along the lines of like eating rice pudding...without the rice. This was a very good thing! It was pretty damn good cold too so huzzah! My cheesecake skills never let me down.
Looking back in the year of my bloggery, it's been disheartening to see how little I do it. Good intentions is what came to mind when it came time to considering this post. I hate when I'm the one who had them and don't lead them on to fruition. I didn't want think in terms of resolutions but what resolutions should be - habits formed. I always vow to do more writing. I should maybe consider myself a writer but I don't. Is it something I need to work on? Is it a mind state I don't feel or even feel I deserve. I don't know, to be honest. That being said, I'm going to try writing - be it here, in journal or thoughts in an email every day.
It's funny, saying that, when I know I pretty much didn't do it yesterday. Already I've missed and failed. No! No I haven't! I've picked up the next day and embraced the challenge because I'm here now. Trust me, there have been too many times when I've become discouraged too easily and given up. Now that, my friends, is a habit worth breaking.
Where am I going to go from here? It's hard to say - there's definitely this fear that my scattered mind also has the dark cloud of worry that things I want to share are really just too stupid to share. Like the very childlike ornaments I made for Christmas. Do I dare share them, are other things I've made too...basic for public viewing. I think I must have a really shabby chic decorator's eye. No, make that no eye - I'd like to change that. I'd like to embrace holidays I enjoy and show it in the house. I want to come up with ideas to better organize my house, make it a place I'm comfortable with people entering.
In the end, it all comes round to wanting something....what is that something...maybe it's order in the chaos of my mind.
Sunday, October 19, 2014
Oh the Meh!
This is really bothering me so hopefully getting things off my chest will make things right in the world...that is until everyone affirms that my customer service mojo is just all kinds of wrong. That happens, there may be tears.
My dislike of 3rd party bookings is probably well documented. Really, they're horrible. Lately a lot of them have been coming in via fax without actually being in the system. How the heck does that happen??? It's not that I mind manually putting them in, but crikey - it's going to cause a huge issue some day, that's all. And really, that's neither here nor there in regards to this problem guest. Beyond the fact that yes, 3rd party. Now, there was an issue where the housekeeper missed that they had taken down their DND and so their room never got cleaned - clerk on duty scrambled and made a quick pick up job of it which made them happy.
Apparently not. Actually - at check out, the gentleman who came to the desk was amiable enough about it all - he thanked us for taking care of the room, I apologized and we were good. Went on my merry way - no huge issues which makes for a very good day! And then this harpy of woman comes up - nothing was right...the lobby toilet wouldn't flush, it rained, oh wah-wah-wah....I honestly think this woman was gunning for a freebie. So she throws down this "we won't be staying here again" gauntlet. Not only are my hands tied, but since you don't want to stay here again, I can't really offer a discount of any sort for a next stay - not that she wanted it. She wanted to stay for free. So...good riddance. There really wasn't a point in explaining 3rd parties to her cause, really, she wouldn't care.
Still...it bothers me to the pit of gut.
This afternoon's been pretty quiet so far but I got a call that makes me think it's me sometimes. Reservation wanted, best deals and all that great stuff. I work out a discounted rate and the caller's a freaking travel agent...if you can get better deals as a professional, go for it. Why harass me about it? She was a bit difficult to understand too - I'd say either drunk or on something. Really leaning towards her being on something. Not a great time to go around reserving rooms.
She could have saved us both a lot of trouble by saying she had a set rate with us. Though now that I've talked with her, I'm going to find out why. She doesn't stay with us a lot and really comes off like a nasty person. We have enough of those here paying better rates!
Ugh...there goes my gut again. Please be kind!
My dislike of 3rd party bookings is probably well documented. Really, they're horrible. Lately a lot of them have been coming in via fax without actually being in the system. How the heck does that happen??? It's not that I mind manually putting them in, but crikey - it's going to cause a huge issue some day, that's all. And really, that's neither here nor there in regards to this problem guest. Beyond the fact that yes, 3rd party. Now, there was an issue where the housekeeper missed that they had taken down their DND and so their room never got cleaned - clerk on duty scrambled and made a quick pick up job of it which made them happy.
Apparently not. Actually - at check out, the gentleman who came to the desk was amiable enough about it all - he thanked us for taking care of the room, I apologized and we were good. Went on my merry way - no huge issues which makes for a very good day! And then this harpy of woman comes up - nothing was right...the lobby toilet wouldn't flush, it rained, oh wah-wah-wah....I honestly think this woman was gunning for a freebie. So she throws down this "we won't be staying here again" gauntlet. Not only are my hands tied, but since you don't want to stay here again, I can't really offer a discount of any sort for a next stay - not that she wanted it. She wanted to stay for free. So...good riddance. There really wasn't a point in explaining 3rd parties to her cause, really, she wouldn't care.
Still...it bothers me to the pit of gut.
This afternoon's been pretty quiet so far but I got a call that makes me think it's me sometimes. Reservation wanted, best deals and all that great stuff. I work out a discounted rate and the caller's a freaking travel agent...if you can get better deals as a professional, go for it. Why harass me about it? She was a bit difficult to understand too - I'd say either drunk or on something. Really leaning towards her being on something. Not a great time to go around reserving rooms.
She could have saved us both a lot of trouble by saying she had a set rate with us. Though now that I've talked with her, I'm going to find out why. She doesn't stay with us a lot and really comes off like a nasty person. We have enough of those here paying better rates!
Ugh...there goes my gut again. Please be kind!
Tuesday, July 22, 2014
Just Freaking Snapped
I'm a bit of a mixed bag right now and hopefully the memory is a touch fuzzy now that I'm home and properly medicated with a cup of froyo. Is there such a thing as medicinal froyo - raspberry tart on top of NY cheesecake with graham sprinkles, walnuts and coconut, I might add.
Before we got to that point, I really was having a good day - honest! But then I get this call for a guy who wants five rooms, preferring five queens, even though they were for only two people. Not really odd - plenty of couples prefer two beds or a company has two people sharing rooms...that's nothing to raise eyebrows over. There was something about this guy though.... Anyhow - he didn't like my price quotes and said he was going to just go through that famous 3rd party that in the past has featured...a famous face. Ha! Did I give myself away?
Anyhow, that gut feeling went through the charts - he was going to say rooms for two people, get put in king rooms and then expect us to put him in queens. No biggie? Well yes, there's a difference, even on a 3rd party site, you're paying more for a room with two queen beds than you are for a single king. Even 3rd party rooms show that a king room with a couch is going to be more than a standard king.
So of course, he makes the reservations that way - saying only two people per room and gets put into king rooms. Shows up...not only with adults but a passel of kids. Jerk didn't even count them. Doing that would have put him in his precious two queen rooms...at the two queen room rate.
Ass...he thought he was going to get those room as a free upgrade.
I'm so glad he didn't.
Before we got to that point, I really was having a good day - honest! But then I get this call for a guy who wants five rooms, preferring five queens, even though they were for only two people. Not really odd - plenty of couples prefer two beds or a company has two people sharing rooms...that's nothing to raise eyebrows over. There was something about this guy though.... Anyhow - he didn't like my price quotes and said he was going to just go through that famous 3rd party that in the past has featured...a famous face. Ha! Did I give myself away?
Anyhow, that gut feeling went through the charts - he was going to say rooms for two people, get put in king rooms and then expect us to put him in queens. No biggie? Well yes, there's a difference, even on a 3rd party site, you're paying more for a room with two queen beds than you are for a single king. Even 3rd party rooms show that a king room with a couch is going to be more than a standard king.
So of course, he makes the reservations that way - saying only two people per room and gets put into king rooms. Shows up...not only with adults but a passel of kids. Jerk didn't even count them. Doing that would have put him in his precious two queen rooms...at the two queen room rate.
Ass...he thought he was going to get those room as a free upgrade.
I'm so glad he didn't.
Sunday, July 13, 2014
Used to Love Summer...
Sometimes I think moving to Texas really changed my opinion on favourites in regards to seasons. Truth be told, I hate cold, snowy winters and yet, the rest of me doesn't do so great in scorching summers. That being said, winters aren't too bad here and I actually kinda like them...if you discount the fact that another thing I dislike about winter are the short days. Summers....thank god for air conditioning!
It's really not so much the heat that drives my dislike for summer anyhow but the industry in which I work in. Ahh...tourism - the bread and butter of what makes us get to keep on doing what we do around here. Some of the people, though, drive me nuts. When I really take a moment to think about it, I realize we all fall susceptible to the sink hole of negativity. Years ago I worked at another job that was customer oriented and they said that a person is more likely to remember a bad experience and spread it around than they are to do the same to a positive one. How sad is that?
On that note, I'm finding that I feel that way on the other end of the desk - the representative suddenly aware that she's dwelling on the negatives rather than all the positives and even humourously off the wall that happens. Just in the last couple of days there have been cute and smiling kids, regulars with kind words and conversation, tips (booyeah!) and even a stranger who continued with the flattery, even after I'd already come through with a discounted room for the night.
Fears and worries have a way of eating at us inside, I know it does for me in a big way. I'm glad on a cracking busy Sunday morning, I can take a moment to sit back and smile - and to realize the good there is around me.
And that maybe summer isn't all that bad...
It's really not so much the heat that drives my dislike for summer anyhow but the industry in which I work in. Ahh...tourism - the bread and butter of what makes us get to keep on doing what we do around here. Some of the people, though, drive me nuts. When I really take a moment to think about it, I realize we all fall susceptible to the sink hole of negativity. Years ago I worked at another job that was customer oriented and they said that a person is more likely to remember a bad experience and spread it around than they are to do the same to a positive one. How sad is that?
On that note, I'm finding that I feel that way on the other end of the desk - the representative suddenly aware that she's dwelling on the negatives rather than all the positives and even humourously off the wall that happens. Just in the last couple of days there have been cute and smiling kids, regulars with kind words and conversation, tips (booyeah!) and even a stranger who continued with the flattery, even after I'd already come through with a discounted room for the night.
Fears and worries have a way of eating at us inside, I know it does for me in a big way. I'm glad on a cracking busy Sunday morning, I can take a moment to sit back and smile - and to realize the good there is around me.
And that maybe summer isn't all that bad...
Saturday, May 17, 2014
Omg, You Look Like a Corpse!
Is something I never thought I'd ever say at work, unfortunately, it was true. Not that I was being purposefully mean or hurtful, but The Boss put in new bulbs above and in front of the desk. I think he's going for a brighter light and contemporary look but quite frankly, these lights wash us out. They're also very clinical feeling - light wise.
Call me crazy, but I swear they're giving me a headache! My eyes HURT...and twitch...it's very odd. The research I've done says this is normal for the cool white CFL bulbs...so I'm hoping with gentle persuasion and mass revolt, the lights will go back to the nice warm lights they were before. I didn't think it was too dim in here - the softer light was much more welcoming.
Gods help me, I wish I could do this job with my eyes closed...
Call me crazy, but I swear they're giving me a headache! My eyes HURT...and twitch...it's very odd. The research I've done says this is normal for the cool white CFL bulbs...so I'm hoping with gentle persuasion and mass revolt, the lights will go back to the nice warm lights they were before. I didn't think it was too dim in here - the softer light was much more welcoming.
Gods help me, I wish I could do this job with my eyes closed...
Wednesday, May 7, 2014
Odd Things That Come to Mind
When reading..... We actually went to the library over the weekend but before I can start on anything I've gotten, well, seriously so since I've been peeking at the crochet book, I've had a book I needed to read. Only cause the Carrot Girl needed me to read it before...May 12th, I think. The day it's due back at school before the close down the library for the summer. Can you believe summer break is almost upon us?
Anyhow...once shared, I realized the book's actually been made to a movie and a website I frequent had a lot of posters that think it's a very twee book. Something like that...I see the beauty and pain in the story and it's one that really touches me. Or so says the pile of tissues I've been going through. Don't ask me why, but it brought some thoughts that, at the time, seemed somewhat profound, typed up, I'm sure they're just the same silly thoughts I usually have. I'm sharing though cause...ha, I can!
It's said that I have a pavlovian response to The Undertaker's entrance. Regardless of what's happening, I go still tot he sound of tolling bells. My head lifts before giving a slight tilt as eyes gleam with the glee that rises from a smile. This may have even happened last night from a dead sleep.
Years and years ago, I grew up enough to realize that I'd never get to marry the first love of my life, Optimus Prime. It would have never worked out with him being a Transformer and me walking that thin line with my strange admiration for Soundwave.
Where does The Undertaker come in all this? I have idea where the notion came that he was, likely is my human Optimus. Now I realize this is just a character in the male soap opera of "sports entertainment"...listen here bitches...wrestling is about as real as crap like American Idol so screw already....
It's something the height, the size they have. The inherent grace one must have to walk along a top rope. My personal thing spats and long coats and dramatic hats. Perhaps I'm simply touched by long embraced forays into macabre imagery. Long ago I lost the point to all this....what I describe is more on a physical plane. I don't know what's on the inside but in my own deluded mind? It's filled with all sorts of good things.
*wry laughs* I grow tired of trying to sort this mess out so I'll leave with a fleeting thought.
I want to take care of people in a most greedy way. Not to be a scapegoat or selfishly used but in hopes of being taken care of in return. To be loved, uniquely so by the ones I care for most.
Anyhow...once shared, I realized the book's actually been made to a movie and a website I frequent had a lot of posters that think it's a very twee book. Something like that...I see the beauty and pain in the story and it's one that really touches me. Or so says the pile of tissues I've been going through. Don't ask me why, but it brought some thoughts that, at the time, seemed somewhat profound, typed up, I'm sure they're just the same silly thoughts I usually have. I'm sharing though cause...ha, I can!
It's said that I have a pavlovian response to The Undertaker's entrance. Regardless of what's happening, I go still tot he sound of tolling bells. My head lifts before giving a slight tilt as eyes gleam with the glee that rises from a smile. This may have even happened last night from a dead sleep.
Years and years ago, I grew up enough to realize that I'd never get to marry the first love of my life, Optimus Prime. It would have never worked out with him being a Transformer and me walking that thin line with my strange admiration for Soundwave.
Where does The Undertaker come in all this? I have idea where the notion came that he was, likely is my human Optimus. Now I realize this is just a character in the male soap opera of "sports entertainment"...listen here bitches...wrestling is about as real as crap like American Idol so screw already....
It's something the height, the size they have. The inherent grace one must have to walk along a top rope. My personal thing spats and long coats and dramatic hats. Perhaps I'm simply touched by long embraced forays into macabre imagery. Long ago I lost the point to all this....what I describe is more on a physical plane. I don't know what's on the inside but in my own deluded mind? It's filled with all sorts of good things.
*wry laughs* I grow tired of trying to sort this mess out so I'll leave with a fleeting thought.
I want to take care of people in a most greedy way. Not to be a scapegoat or selfishly used but in hopes of being taken care of in return. To be loved, uniquely so by the ones I care for most.
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