Just Freaking Snapped

I'm a bit of a mixed bag right now and hopefully the memory is a touch fuzzy now that I'm home and properly medicated with a cup of froyo.  Is there such a thing as medicinal froyo - raspberry tart on top of NY cheesecake with graham sprinkles, walnuts and coconut, I might add.

Before we got to that point, I really was having a good day - honest! But then I get this call for a guy who wants five rooms, preferring five queens, even though they were for only two people.  Not really odd - plenty of couples prefer two beds or a company has two people sharing rooms...that's nothing to raise eyebrows over. There was something about this guy though.... Anyhow - he didn't like my price quotes and said he was going to just go through that famous 3rd party that in the past has featured...a famous face. Ha! Did I give myself away?

Anyhow, that gut feeling went through the charts - he was going to say rooms for two people, get put in king rooms and then expect us to put him in queens. No biggie?  Well yes, there's a difference, even on a 3rd party site, you're paying more for a room with two queen beds than you are for a single king. Even 3rd party rooms show that a king room with a couch is going to be more than a standard king.

So of course, he makes the reservations that way - saying only two people per room and gets put into king rooms.  Shows up...not only with adults but a passel of kids.  Jerk didn't even count them.  Doing that would have put him in his precious two queen rooms...at the two queen room rate.

Ass...he thought he was going to get those room as a free upgrade.

I'm so glad he didn't.

 

Used to Love Summer...

Sometimes I think moving to Texas really changed my opinion on favourites in regards to seasons. Truth be told, I hate cold, snowy winters and yet, the rest of me doesn't do so great in scorching summers. That being said, winters aren't too bad here and I actually kinda like them...if you discount the fact that another thing I dislike about winter are the short days. Summers....thank god for air conditioning!

It's really not so much the heat that drives my dislike for summer anyhow but the industry in which I work in. Ahh...tourism - the bread and butter of what makes us get to keep on doing what we do around here. Some of the people, though, drive me nuts. When I really take a moment to think about it, I realize we all fall susceptible to the sink hole of negativity. Years ago I worked at another job that was customer oriented and they said that a person is more likely to remember a bad experience and spread it around than they are to do the same to a positive one. How sad is that?

On that note, I'm finding that I feel that way on the other end of the desk - the representative suddenly aware that she's dwelling on the negatives rather than all the positives and even humourously off the wall that happens. Just in the last couple of days there have been cute and smiling kids, regulars with kind words and conversation, tips (booyeah!) and even a stranger who continued with the flattery, even after I'd already come through with a discounted room for the night.

Fears and worries have a way of eating at us inside, I know it does for me in a big way. I'm glad on a cracking busy Sunday morning, I can take a moment to sit back and smile - and to realize the good there is around me.

And that maybe summer isn't all that bad...