The Crazy Week

That really sums up last week rather nicely.  Sunday snowballed into a real mess by Wednesday in regards to rooms to clean vs housekeepers on staff on any given day.  Wednesday was definitely the worst of it.  By the time my shift was over at 3pm, I saw a total of three rooms ready for the more than three guests we had scheduled to show up.  Maybe it shouldn't be in my place to worry over such a thing - I know some people would say that at least.  But this how I see it:  I am the front line of the hotel and the provider of rooms.  If I don't have the rooms or have people waiting, it looks bad and puts people in a bad mood.  Luckily, by Thursday, things looked like they were better in regards to our room issue.

I was talking with the night auditor yesterday and it turned out he had a bit of a wild weekend....well...our guests did at least... that included two naked women streaking through our lobby in some sort of drunken state.  By the sounds of it, there was a lot of that going on - drunken states, I mean.  Considering some of the characters I have to deal with, I'm really quite glad I don't have to deal with what goes on around here at night *laughs*

Speaking of characters, I have three to share with you guys this morning.  To be honest, I think this must have have all happened on Wednesday.  It was as if the powers that be looked down upon me having this sweet moment with a puppy and smote me by tainting the rest of the day.  Btw, it really was a cute moment! 

So victim number one called to confirm rooms that she'd apparently cancelled (in a drunken haze, perhaps?) back in the beginning of the month.  She had no recollection of it despite the tracking back to her calling the 800 number and confirmation numbers to the effect that she had, indeed, cancelled these rooms.  I don't know why, but over the course of the conversation, she admitted to calling them half a dozen times about these rooms so it sounds quite plausible, that she lost her mind and cancelled.  Unfortunately, so close to the reservation dates, I couldn't reinstate the reservations - we were booked!  I really felt for her....even if she did start crying about how I ruined her life and weekend.

Wow, now that I look up at that first caller, victim seems to be wrong....tormentor, perhaps?  Goof?  Even better!  Subject number two has a reservation- great! They are part of a group checking on on Xday and rather casually mentioned they were going to check in on Yday.  Uh...hello - your reservation is for Xday, if you want to show up on Yday, you need to make a reservation for that day - and you know...pay the price for that night.  *eyeroll* 

And finally, we have the person who checked in knowing he could have his room for four days but wanted it for five.  Everyday he came in checking to see if there was a cancellation that would let him keep his room for the extra day - a smart move!  However aggressively suggesting I "bump" someone so he could keep his room was a bit selfish, if you ask me.  Regardless, I wasn't authorized to make that sort of move and in the end, it looks like he got what he wanted.  Saving grace, I suppose, is the drunken women who were so belligerent at 6am about losing their room (and being given a different type of room), were downright chirpy hours later when they checked out.  Eh, go figure.

As you can all maybe see, it was another full week for me, which makes me grateful that I'm back to my regular schedule this week and gods know I need that with E actually having his CT scan this week.  Though you know what I didn't touch on?  My anniversary.  It was also on Thursday.  *laughs*